FAQ

GENERAL

1. How can I get to the Icebar?

We are located in: Amstel 194-196, 1017 AG Amsterdam.

City Sightseeing Bus (stop 6) and Boat - Green Line (stop 3), then walk 5 minutes.
You can take tram 4 or 9 from Amsterdam Central Station and get out at stop Rembrandtplein (2 stops), then walk 3 minutes.
You can also take metro 51, 53, 54 and get out in Waterlooplein Station, and walk 3 minutes.

2. Where is the nearest parking?

The closest parking is “Parking Waterlooplein”, located at Valkenburgerstraat 238, 1011 ND Amsterdam.

3. How long can I stay inside?

Inside the actual Icebar, you can stay up to 20 minutes (if you dare). But, you may hang out at the lounge as long as you like, and try our selection of delicious cocktails.

4. What are the opening times?

The Amsterdam Icebar is open from: Sun-Thu 12:00pm - 1:00am / Friday & Saturday 12:00-2:40 am

In August the Icebar is open daily from 12:00 up to 2:40 am
We are closed on King’s Day (April 27)
We are also closed for a few days once a year due to renovation work of the ice interior. This usually happens around January/February, but we will publish the exact days on our website.

5. Is there a dress code? Do I have to bring warm clothes?

There is not a dress code (as long as you’re decent). We will provide you with an extra coat and gloves before entering the Icebar which you can wear over your regular clothes. However, we do not recommend to wear shorts, skirts, dresses or open shoes as it can get pretty cold.

6. Are we allowed to take photos inside the Icebar?

Yes, in fact, you are encouraged to take as many photos as you want. Do not forget to tag us when you share them on social media! We also take professional photos inside that you can buy for €7,50 and pick up as you leave.

7. Can we eat inside the bar?

There is no food available at the Icebar.

8. Is it possible to smoke inside?

Smoking is not permitted, but you may exit the Icebar to do so and then come back inside (keep your ticket).

9. Can I bring baggage? Are there lockers?

You may bring a normal sized purse or backpack and keep it with you. We do not have any lockers available.

10. What kind of drinks are included in the ticket?

Upon entering, you will get 1 golden and 2 silver coins. The golden coin is for a cocktail or beer at the Lounge Bar (can also request for soft drinks).
The silver coins are for 2 drinks at the Icebar which will be served in a glass made of ice. You will be able to choose among: 2 different flavours of vodka, regular vodka, sambuca, rum, Heineken beer and for the most healthy ones, orange juice.

11. Can I get extra drinks inside the bar?

Yes, you can purchase extra drinks inside the Lounge bar, unfortunately, it is not possible to do so inside the actual Icebar.

12. Are children allowed at the Icebar?

From the 22nd of March 2018, the age limit for entering the Icebar is strictly 18 and older. Valid ID may be required.

13. Is there wheelchair access?

Wheelchairs may enter through the main door as we are located on a ground floor (no steps required). However to to enter the Icebar itself, there is a step from 5 cm, normal wheelchairs which can be lifted up will have no problem entering. Not suitable for electric wheelchairs.

14. How cold is the Icebar?

It is -10°C, but in the Lounge bar it is comfortably warm

BOOKINGS

1. Do I need to make a reservation to visit the Icebar or can I just show up?

We strongly advise you to make a reservation, as we often get fully booked, especially in the weekends. We will always do our best to accommodate you if you walk in, however we can’t guarantee entrance as the Icebar has a limited capacity.

2. How do I make a reservation?

You can make an online reservation through right here on our website. 

3. Do I have to print my tickets?

It is not necessary. You can enter the Icebar by showing your paper tickets or e-tickets at the entrance, both are accepted.

4. I have bought tickets through another website (e.g. Viator, GetYourGuide, Expedia, etc) how do I make a reservation?

In order to make a reservation for a specific time slot, you have to come to the Tours and Tickets main office located in Damrak 26 (3-minute walk from Amsterdam Central Station). Please note, when arriving at the office the booking will be subjected to availability.

5. I am not sure what time I’d like to book, is there any way you can squeeze me in?

We know it can be difficult to get people to commit, but we do need a definite time and number of guests from you in order to make a booking. We cannot hold provisional slots as we require a full payment in advance.

6. Can I change my reservation?

It is possible to change it (upon availability). Please let us know at least 24 hrs in advance by email (reservations@toursandtickets.nl) or give us a call on +31-20-420 4000

7. What happens if I miss my time slot?

If you are late for your time slot, we will try to accommodate you on the next one, however, it will be subjected to availability. Please note, tickets are non-refundable if you miss your session.

If you know in advance that you will not be able to make your reservation time, please call us on: +31-20-420 4000 to try and arrange an alternate time.

8. I did not receive my email confirmation, how can I retrieve it?

If you did not receive your confirmation email and it is also not in your Junk/Spam folder, please send an email to: customer.service@xtracold.com

9. Are dogs allowed inside the Icebar?

Only assistance dogs are allowed in the Icebar

So what are you waiting for? Your drinks are already chilled!